At Elara Voyage, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, address, phone number, and email address provided during checkout or communication.
  • Order Information: Products purchased, shipping details, and payment method (Cash on Delivery).
  • Technical Information: Device details, browser type, and IP address when you browse our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, updates, or support inquiries.
  • Improve our website, products, and customer service.
  • Prevent fraud or unauthorized transactions.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Courier/Logistics Partners to deliver your orders.
  • Service Providers who assist in website operations, IT support, or security.
  • Legal Authorities if required by law or to protect our rights.

4. Data Protection & Security

We use appropriate security measures to protect your information against unauthorized access, alteration, or disclosure. While we strive to safeguard your data, please note that no method of electronic storage or transmission is 100% secure.

5. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience, track website performance, and remember your preferences. You can manage or disable cookies through your browser settings.

6. Your Privacy Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections if your information is inaccurate.
  • Contact us to request deletion of your data, where applicable.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
📧 [email protected]