At Elara Voyage, we are committed to ensuring that your order reaches you safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing

• All orders are processed within 1–2 business days after being placed.
• You will receive a confirmation message once your order has been dispatched.

2. Shipping Methods & Delivery Timeline

• Orders are delivered through our trusted courier partners.
• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery may take longer for remote or rural areas.

3. Payment Method

• We currently accept Cash on Delivery (COD) only.
• No other payment methods (credit/debit cards, online banking, or digital wallets) are accepted at this time.
• Please ensure you have the exact cash amount ready at the time of delivery.

4. Shipping Charges

• Standard shipping charges may apply depending on your order value and location.
• Any applicable shipping charges will be displayed at checkout.

5. Undeliverable Orders

• If the courier is unable to deliver the package after multiple attempts, or if you refuse the order, it will be returned to us.
• Re-delivery may require additional shipping charges.

6. Damaged or Missing Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with your order details and photos of the product/package.
• We will review your case and arrange a suitable solution.

7. Contact Us

For any questions regarding shipping or your order, feel free to reach us at:
📧 [email protected]