Welcome to Elara Voyage. By accessing our website, placing an order, or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General

  • These Terms & Conditions govern your use of Elara Voyage’s website and services.
  • By purchasing from us, you acknowledge that you have read, understood, and agreed to these terms.

2. Orders & Payments

  • All orders are subject to availability and acceptance by Elara Voyage.
  • We currently only accept Cash on Delivery (COD) as the payment method.
  • Customers must provide accurate shipping and contact details when placing an order.
  • Fake, incomplete, or misleading orders may result in cancellation and possible account restrictions.

3. Shipping & Delivery

  • Orders are typically processed within 1–2 business days.
  • Estimated delivery time is 3–7 business days, depending on the location.
  • Delays due to weather, courier issues, or unforeseen circumstances are beyond our control.
  • Customers must ensure someone is available at the delivery address to receive and pay for the order.

4. Returns & Refunds

  • Returns are accepted only if the product is defective, damaged, or incorrect.
  • Customers must notify us within 48 hours of delivery by emailing [email protected] with order details and photos.
  • Refunds are provided as store credit or product replacement only, since Elara Voyage operates on Cash on Delivery.
  • Change-of-mind returns are not accepted.

5. Customer Responsibilities

  • Customers must ensure accurate delivery details are provided.
  • Refusing to accept valid COD orders without reason may result in restrictions on future orders.
  • By placing an order, customers agree to pay the full amount in cash at the time of delivery.

6. Limitation of Liability

  • Elara Voyage is not responsible for:
    • Delays caused by courier partners or circumstances beyond our control.
    • Losses resulting from inaccurate information provided by the customer.
    • Minor variations in product color, size, or design due to screen/lighting differences.

7. Intellectual Property

  • All content on the Elara Voyage website (logos, designs, text, images, product descriptions) is the property of Elara Voyage and may not be used without prior permission.

8. Contact Us

For questions or concerns about these Terms & Conditions, you can contact us at:
📧 [email protected]